Supervisor, Release of Information Operations

• Lead day-to-day ROI and HIM operations, ensuring consistent execution against defined KPIs
• Monitor operational performance, backlog, turnaround times, and quality metrics
• Drive operational improvements within existing workflows to improve KPI performance
• Perform root-cause analysis on operational issues and escalate systemic findings with clear data and context
• Serve as a subject matter expert in behavioral health record privacy, HIPAA, and ROI best practices
• Manage task assignment and capacity planning across W-2 and contract team members
• Reinforce standard work, SOPs, and quality controls across daily operations
• Support internal and external audits, compliance reviews, and issue remediation
• Lead the operational execution of special projects and pilots
• Coordinate cross-functionally with RCM, Support, Tech, and Clinical Teams

• 4+ years of experience in ROI or HIM operations; behavioral health and multi-state experience preferred
• Strong working knowledge of HIPAA and behavioral health privacy requirements
• Experience coaching, supporting, or supervising team members and reinforcing accountability
• Demonstrated ownership of KPIs, leveraging data to diagnose issues and execute targeted performance improvements
• Ability to identify operational bottlenecks, assess root causes, and implement practical solutions
• Ability to thrive in fast-paced, evolving environments and pivot as new priorities emerge
• Collaborative nature and ability to work well in team settings

Pay range: $74K - $84K

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend
• Financial Wellness: 401(k) program and equity opportunities
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week
• Wellness & Development: Annual stipends for personal & professional growth
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, flexible hours for self-care, and memberships to leading wellness apps
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance