Technical Account Manager

• Partner closely with the customer account team to drive and strengthen the customer relationship
• Provide understanding of Demandbase One Platform and how it integrates into the overall B2B marketing tech stack
• Assist customers with business and technical requirement definition through subject matter expertise
• Provide hands on assistance within the platform to ensure customers are set up with best practice recommendations
• Lead customer calls and discussions, and provide meeting agendas
• Collaborate with customer to define positive business outcomes and become integral part of their team’s success
• Manage a diverse portfolio of customers within a variety of industries at different levels of sophistication
• Leverage experience to manage client expectations, provide valuable insight and deliver top notch client service
• Proactively manage client projects and expectations while delivering exemplary customer service
• Provide technical consultations for architecture integration and service optimization
• Manage technical feature requests and requirements that are key to the customer’s success and process workflow
• Develop a trusted- technical advisor relationship with customers and provide recommendations based on the Demandbase solution to address their business needs
• Support customer office hours and internal enablement as needed

• Minimum of 4 years of experience in a technical, agency or marketing operations role
• Solid understanding of CRM and Marketing Automation solutions
• Experience articulating complex technical topics, diplomatically addressing customer concerns, while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
• Proven ability to provide a quick resolution to problems
• Excellent presentation skills
• Project Management / PMP skills preferred but not required
• At least 3 years consulting experience integrating Sales and Marketing technology including CRM applications
• Previous Technical Account Manager or Solutions/Sales Engineering experience is preferred

Pay range: $70K - $100K

• Up to 100% paid premiums for Medical and Vision coverage
• Access to mental wellness resources including Modern Health
• Flexible PTO policy
• 15 paid holidays in 2025
• No Internal Meetings Fridays
• Competitive 401(k) plan
• Short-term and long-term disability coverage
• Life insurance