Technical Account Manager, JARVISS

• Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution.
• Establish a formal governance model with the client and conduct periodic stakeholder meetings.
• Develop a continuous product education and awareness program and deliver training sessions as required.
• Set and track customer satisfaction metrics and develop an action plan to improve these metrics.
• Troubleshoot customer concerns and ensure critical issues are documented and escalated for resolution.
• Provide Critical Event Management support through reports, exercises, and drills.
• Serve as a customer advocate within Everbridge.
• Travel to customer locations as needed.
• Produce integration requirements specifications in the form of interface control documents.
• Provide effective feedback to the team on project status.

• Active Secret Clearance
• 8-10 years of experience in emergency or risk management in a field-facing technical capacity
• 3+ years in an on-site customer-facing support or consulting role
• Strong project management skills
• Strong technical/software skills
• Ability to handle & support conflicting priorities
• Customer relationship management
• Working knowledge of Internet-hosted applications, highly available architectures, computer security, telephony, and networking
• Strong knowledge of database architectures and methodologies; ideally Microsoft SQL Server
• Proven understanding of global corporate account business needs
• Previous consulting experience with emergency preparedness or business continuity best practices is a plus
• Excellent written and verbal presentation and communication skills
• Strong critical thinking, analytic, and problem-solving abilities
• Ability to facilitate and lead cross-functional teams
• High energy level and a “can do” attitude
• Strong time management skills with proficiency in the Microsoft Office Suite and web-based applications
• Ability to travel locally and internationally as needed

Pay range: $84K - $115K

• Healthcare benefits
• Dental benefits
• Parental planning and mental health benefits
• Disability income benefits
• Life and AD&D insurance
• 401(k) plan and match
• Paid time off
• Fitness reimbursements