Vice President, Business Operations

permanent

Fully Remote

Only accepting applications from: United States

Develop and implement operational strategies to optimize Renewals, Customer Operations, and Enterprise IT and Corporate Analytics functions.
Lead the development and optimization of core operational processes, significantly enhancing overall business performance and efficiency.
Collaborate with senior leadership to foster accountability and continuous improvement against strategic priorities.
Build, mentor, and lead a high-performing and collaborative team.
Define and refine operational processes and playbooks to ensure consistency and efficiency.
Drive cross-functional initiatives to improve customer retention, experience, and overall success.
Partner closely with senior stakeholders across Sales, Customer Success, Finance, and Product.
Manage vendor relationships, service-level agreements, and contract negotiations.
Oversee business reporting, dashboards, and performance metrics using business intelligence tools.
Support long-term strategic planning and annual operating plans.

Experience

15+ years of relevant operations experience in high-growth Enterprise software/SaaS companies, with proven leadership in business operations, preferably in customer-centric roles.
Exceptional leadership skills with a track record of building, mentoring, and developing diverse and remote teams globally.
Expertise in program/project management and a history of delivering complex, company-wide initiatives and large-scale change management.
Proven track record of driving business growth in a scaling technology company, balancing growth drivers with fiscal responsibility.
Demonstrated ability to influence directly and cross-functionally, leading teams to achieve company-wide results.
Excellent business acumen and strategic thinking.
Strong stakeholder management and cross-functional collaboration skills.
Experience in vendor and contract management.
Exceptional problem-solving, organizational, and communication skills.
Direct experience in SaaS business operations.
Working knowledge or certification in Lean, Six Sigma, or other process improvement methodologies.
Gainsight
Snowflake
Tableau
Salesforce