Admissions Coordinators

• Serve as the first point of contact for individuals and families seeking care.
• Build rapport, assess needs, and provide expert guidance through the admissions journey.
• Process inbound calls, web form submissions, and live chats with efficiency, empathy, and professionalism.
• Clearly communicate treatment options, financial details, and next steps to prospective clients.
• Collaborate with business development and outreach teams to manage incoming referrals.
• Maintain strong relationships with referral sources, ensuring seamless handoffs and follow-ups.
• Act as a trusted resource for clinicians, providers, and community partners.
• Verify insurance benefits, coordinate payment plans, and explain financial options to clients.
• Work closely with billing and finance teams to streamline payment processes.
• Meet and exceed admissions KPIs, including conversion rates, response times, and client satisfaction metrics.
• Regularly participate in coaching sessions, team meetings, and performance reviews to optimize results.
• Maintain accurate documentation in CRM systems (Salesforce), medical records, and billing software.

• 3+ years of experience in behavioral health admissions (inpatient, residential, PHP, IOP preferred).
• Strong call center, client engagement, or healthcare sales experience.
• High-level communication, objection-handling, and relationship-building skills.
• Experience meeting and exceeding monthly KPIs in a fast-paced admissions environment.
• Proficiency in CRM systems (Salesforce), EMRs, and Office Suite.
• Typing speed of 50+ WPM while engaging in client conversations.
• A bachelor's degree in marketing and/or behavioral health science is preferred.

Pay range: $26 - $30p/h

• Competitive compensation and total rewards package including meaningful salary, bonus incentive programs, merit-based pay increases, and professional growth opportunities.
• Flexible PTO package that includes accrued PTO, paid holidays, and wellbeing days.
• High quality medical, dental, and vision insurance with a variety of package options that meet your needs and majority company paid.
• A robust Employee Assistance Program: Including counseling, legal consultations, financial planning, and wellness coaching.
• A collaborative and supportive community of therapists and team members: Fostering a positive work environment.