Digital Authentication Associate

• Review and authenticate sneaker listings before they are available for sale
• Remove unsafe listings or listings that do not meet marketplace standards
• Ensure listings are accurately described (size, condition, accessories, colorway, release information) and categorized correctly
• Identify inconsistencies, manipulated photos, or inaccurate product details during the authentication process
• Respond to community and marketing requests for additional item moderation
• Review authentication defect reports to understand the nature of inauthentic items that passed through the authentication process and support continuous improvement efforts
• Stay up to date on sneaker authentication methods, release trends, and evolving counterfeit techniques
• Attend training or mentorship sessions with team leads to increase sneaker and authentication knowledge
• Host training or mentorship sessions to contribute to team learning and development
• Assist in building and improving authentication resources, guides, and hard checkpoints
• Understand how authentication work affects defect rate and metrics for the sneaker authentication team overall
• Recognize how authentication volume impacts SLA and operational metrics for the team overall
• Support process improvement initiatives focused on consistency, quality, and efficiency
• Knowledge and/or familiarity with various sneaker brands and categories

• Strong knowledge and interest in sneakers, sneaker culture, and footwear trends
• Specific interest in sneaker authentication, release history, and counterfeit detection
• Ability to learn/adapt quickly with proven independent problem-solving skills
• Strong attention to detail and consistency in decision-making
• Enthusiastic about Grailed and/or a power user of the Grailed platform
• Professional: Impeccable judgment when trusted with sensitive, non-public data and information
• Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven
• Work eligibility
• Background knowledge about sneakers and footwear; you bring expertise to the team
• Availability to work weekends and holidays (as scheduled)
• Availability to work 20–30 hours per week
• Availability to attend team meetings and collaborate frequently

Pay range: $21p/h

• 401K
• paid time off
• dental
• medical
• vision
• disability
• life insurance options