Guest Experience Specialist - Communications (International)

contract

Fully Remote

Only accepting applications from: United States

Build a personal connection with guests through phone, email, and chat support.
Address a variety of needs including questions on building and room access, points of interest, and points of dissatisfaction.
Focus on creating a 5-star guest experience through genuine care, efficient guest support, and problem resolution.

Experience

Thrive in an environment with constant change and easily adapt to new processes, technology, and/or procedures.
Effectively manage repetitive, in some cases unpleasant, guest interactions with tenacity, grit, humility, and humor.
Communicate verbally and in writing with genuine care and hospitality that avoids jargon and generalizations.
Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guests’ needs.
Multiple years of experience in the hospitality or service industry.
Effectively execute established processes with precision and address process deficiencies.
Operate with the intention to learn, stretch, and grow by proactively seeking and providing feedback.
Take pride in arriving to work on time and welcome the opportunity to work nights and weekends.
Bilingual ability to facilitate conversations in a second language, such as Spanish, is desired.

Remote Work: Work from anywhere.
Kasa Travel Credit: Free stays with Kasa and discounts for friends and family.
Competitive Salary: Total compensation at or above market rates plus additional earning opportunities.
Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more.