Smartling seeks a Customer Success Manager for a remote, work-from-home position, anywhere in the continental United States.

As a Customer Success Manager at Smartling, you will be responsible for ensuring that your customers rapidly adopt and deeply leverage the Smartling solution, from on-boarding and throughout the customer lifecycle. You will have a strong focus on ensuring customer retention. You will partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform. We are a fast-moving company looking for energetic candidates to grow and develop alongside us.

Tasks at Hand

On-boarding:

Take a leading role in ensuring that customers are successfully onboarded to Smartling in accordance with their success goals.
Provide training and education throughout the onboarding process, and work closely with team members to ensure project timelines are met.

Customer Communication and Education:

Develop communication cadence with your customers on product and industry updates that impact your customers’ global content activities and objectives.
Assess customer requirements, resolving problems, anticipating future needs, and generally serving as the customer’s voice within Smartling.
Oversee the customer’s implementation of localization best practices to ensure you help the customer drive incremental value and return investment.

Account Planning & Strategy:

Develop and implement an effective account planning strategy for your book of business to ensure retention and product adoption through collaboration with other team members.
Establish trusted advisor relationships with all major stakeholders within your assigned book of business, such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their Smartling solution to be realized.

Demonstrating Value:

Lead business review meetings to continuously articulate the value of Smarting and customer’s performance against goals, to encourage adoption and expansion across the customer’s organization.
Facilitate business process optimization workshops and enjoy participation in Smartling events for customer marketing activities.

Outreach Specialist [100% Remote | Part-Time 20h/Week]

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