Social Media and Community Manager

Keeper Security is hiring an experienced creative Social Media & Community Manager to elevate our social media presence. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago.
Keeper's cybersecurity software is trusted by millions of users and thousands of organizations, globally. Join one of the fastest-growing privileged access management companies and be responsible for strategic growth and daily management of Keeper's social media presence.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations globally. Keeper's intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Job

The Social Media & Community Manager will report to the Director of Global Communications and collaborate with an elite team of industry experts, functioning as the primary driver of Keeper's social brand. The Social Media and Community Manager will know how to navigate new and emerging social media outlets and draw attention through the creation of innovative and creative content. You must be a self-starter with big ideas who is excited to generate content daily across all platforms, manage high-profile social media initiatives, ensure a long-term strategic vision and see tasks to completion in a timely manner.

Responsibilities

• Develop and implement brand-wide and platform-specific social media strategy and editorial calendar for both organic and influencer content
• Oversee, develop and execute cohesive design/look and feel, and content strategy for each of Keeper's profiles to support and grow Keeper's global brand
• Uphold Keeper's brand aesthetic across all platforms and content, while maintaining a social-first, data-driven approach to content creation
• Stay ahead of social media platforms, design tools, applications and trending tactics
• Explore and develop growth opportunities on emerging and untapped platforms
• Track social media performance and provide regular KPI reporting to leadership
• Maintain community management for all social media channels, responding to comments, messages and other customer inquiries in a timely manner
• Conduct social listening to assess trends and competitor landscape
• Plan, create and publish engaging, original content daily (e.g. original text, photos, videos), collaborating with marketing, communications and other team members
• Suggest and implement new projects to drive tangible growth and build brand awareness, such as giveaways, live events and unique campaigns
• Align content with audience demographics and business goals for each platform
• Coordinate and/or conduct photo, video and live event recordings for social media
• Define strategy and lead execution of the influencer marketing program and budget to build brand awareness and drive tangible business impact
• Strategize and develop timely influencer campaigns to align with product announcements and marketing initiatives

• 5+ years of professional experience in social media
• Experience developing, leading and executing a strategic social media plan
• In-depth knowledge of current and emerging social media platforms including TikTok, X, LinkedIn, Instagram, Facebook, Reddit, Threads, Bluesky and others
• Experience with social media monitoring and posting platforms such as Sprout Social
• Hands-on experience creating and executing creative content with basic shooting and editing skills for photo and video
• Experience managing influencer campaigns and budget
• Experience in the cybersecurity or tech space is preferred
• Results-driven self-starter who strives for excellence
• Confident team-player with the ability to operate in a dynamic environment
• Ability to build cross-functional relationships, influence and collaborate at all organizational levels
• Outstanding verbal and written communications skills for a global audience
• Strong business acumen, analytical and detail oriented
• Bachelor's degree in marketing or relevant field

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.