Sr. Manager, Private Clients

• Manage, coach, and develop relationship managers to ensure they deliver consistent, high-quality service to private clients worldwide.
• Drive KPIs across revenue, trading volume, and assets on platform through rigorous, data-driven analysis and proactive strategy execution.
• Refine and enhance Kraken’s private client and VIP offerings to ensure benefits remain impactful and competitive in the market.
• Serve as the executive point of contact for Kraken’s top private clients, building deep relationships and trust.
• Design and execute programs and initiatives that increase client activity, trading, and assets on platform.
• Establish frameworks, tools, and enablement strategies that streamline 1:1 RM-client communications while maintaining premium quality at scale.
• Leverage blockchain analytics, trading data, and client insights to inform revenue-generating initiatives and strategic decision-making.
• Partner with product, marketing, and client service teams to champion new efforts that drive private client growth and loyalty.

• 8+ years of experience in relationship management, private client services, or institutional sales, including 2+ years in the crypto space.
• 3+ years leading and scaling sales teams, acting as a key point of contact for clients and business partners, and delivering measurable results in revenue growth, client expansion, and team performance.
• Proven success in evolving and managing client programs, loyalty benefits, and sales enablement tools.
• Highly data-driven, with expertise in analyzing KPIs such as client portfolio revenue, trading volume, and assets on platform.
• Deep understanding of trading product solutions, including sophisticated perpetual futures markets. Strong personal network within the crypto industry, particularly across HNWI (a plus).
• Passionate about the cryptocurrency world, with a proactive attitude toward learning new industry trends.
• Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds.
• Based in the US, UK, or Europe, and fluent in English.

Pay range: $110K - $176K

• Bonus program
• Equity program
• Wellness allowance
• Medical, dental, vision benefits
• 401(k)