Client Success Manager

• Build and maintain strong working relationships with relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts.
• Serve as the primary point of contact for operational needs, strategic initiatives, and service delivery.
• Ensure consistent program execution and proactively address service issues to maintain high client satisfaction.
• Participate in and lead regular client check-ins, business reviews, and strategic planning sessions.
• Execute established account management standards and processes with precision and consistency.
• Respond quickly to client-raised issues, triaging and resolving execution-based problems.
• Track and manage open action items, deliverables, and timelines.
• Provide customer success and day-to-day support in partnership with Account Executive for complex accounts.
• Maintain accurate account documentation, meeting notes, and activity logs in CRM systems.
• Coordinate with Product, Engineering, Finance, Sales, and Clinical Operations teams on implementation needs.
• Partner closely with Account Executives to develop and execute account strategies.
• Lead client-specific program improvements and initiatives.
• Prepare and deliver client-facing reporting and materials.
• Monitor key program metrics.
• Identify and address performance gaps or at-risk accounts proactively.
• Lead delivery of marketing campaigns that drive member enrollment and engagement.

• 2-5+ years of experience in account management, client services, or healthcare consulting.
• Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously.
• Excellent communication and interpersonal skills.
• Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance.
• Proficiency with CRM platforms (Salesforce or equivalent).
• Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services.
• Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial).
• Experience working directly with marketing agencies or internal marketing teams on campaign development.
• Experience in a startup or small company environment.
• Understanding of complex contracting and provider agreements within health plans and health systems.
• Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field.

Pay range: $90K - $130K

• Remote-First Company
• Unlimited PTO
• Flexible & remote location
• Healthcare Coverage (Medical, Dental, Vision)
• 401k & bonus
• Registered Dietitian Sessions