Lead Insights Analyst, Customer Insights

• Analyzing customer sentiment data collected from internal users & external audiences to identify pain points & opportunities
• Pulling internal data across different data sources to size impact on KPIs
• Creating presentations that combine quantitative findings with qualitative insights
• Working with various Business Operations stakeholders on identifying key questions, translating to a project plan, and sharing back findings & recommendations

• 4+ years of experience in an analytical role, with intermediate SQL and some experience with dashboarding software
• Healthcare experience in either the patient, provider, or payor spaces
• Experience working with projects that use data to drive improvements in customer experiences
• Love building presentations & data visualizations – telling both the customer story and the business impact

Pay range: $127K - $177K

• Medical, dental, and vision insurance, plus life and disability coverage
• Up to 18 weeks paid parental leave and a new child stipend
• 401(k) program and equity opportunities
• Stipends for home office setup and ongoing funds for meals
• Flexible PTO, 12 paid holidays, and a full winter break week
• Annual stipends for personal & professional growth
• No-cost access to therapy through the Grow platform
• Pet insurance discounts, commuter benefits, and global travel assistance