Member Support Representative

• Empathetically and patiently interact with members as you take live inbound calls.
• Document interactions and ongoing resolutions to ensure seamless follow-up.
• Ensure member records are accurate and complete.
• Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls.
• Field questions about the purpose and importance of telenutrition.
• Match our members with the right dietitian and find appointment times that fit into their lives.
• Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help.
• Work with internal groups and external partners to address questions relating to food delivery and ordering groceries.
• Maintain a high level of personal accountability when handling sensitive and protected information.
• Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.

• Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload.
• Experience working in a support role, either in person or on live calls.
• Ability to communicate complex information concisely in writing.
• Experience working with sensitive and protected information, including PII and PHI, and a basic understanding of HIPAA.
• A completely private, secure, and quiet workspace.
• Flexible availability, including weekends, between 8:00 AM and 8:00 PM PST.

Pay range: $22.60p/h

• Remote-First Company
• Generous time off
• Flexible & remote location
• Healthcare Coverage (Medical, Dental, Vision)
• Registered Dietitian Sessions
• Wellness reimbursement