Member Support Representative (Part-Time)

• Serve as the first point of contact for all inbound member inquiries, greeting every caller empathetically and patiently.
• Accurately document interactions and ongoing resolutions to ensure seamless follow-up.
• Efficiently navigate internal FAQs, knowledge base documentation, and standard operating procedures to resolve member questions on the spot.
• Ensure member records are accurate and complete.
• Multitask using internal tools and resources to perform real-time eligibility checks while delivering clear, empathetic benefits guidance to members.
• Field questions about the purpose and importance of Telenutrition.
• Match members with the right dietitian and find appointment times that fit into their lives.
• Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help.
• Troubleshoot, explain, and manage patient inquiries regarding incentive offerings in partnership with internal teams and external vendors.
• Maintain a high level of personal accountability when handling sensitive and protected information.
• Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.

• A strong communicator, both orally and in writing, capable of adjusting communication style to fit various situations.
• A disciplined self-motivator, able to stay focused and manage time effectively in a remote environment.
• An active digital communicator who is proactive about reaching out for support when needed.
• Able to manage multiple tasks efficiently without missing deadlines.
• Resilient and adaptable to changes in workflows and processes.
• Experienced in solving complex problems requiring critical thinking and resource navigation.
• Motivated both independently and team-minded, managing own time and supporting peers.
• Detail oriented with a commitment to providing accurate and complete resolutions.
• Goal oriented and able to meet both metric and quality goals.
• Comfortable giving and receiving feedback.
• Reliable high-speed internet access with minimum speeds of 100 Mbps download and 20 Mbps upload.
• Prior remote experience in a remote or hybrid call-center environment is highly preferred.
• Ability to communicate complex information concisely in writing.
• Experience working with sensitive and protected information, with a basic understanding of HIPAA.
• A private, secure, and quiet workspace.
• Availability to work Monday through Friday from 2-8:30 PM PST.

Pay range: $20.68 - $24p/h

• Remote-First Company
• Flexible & remote location
• Engaging, collaborative team