Business Systems Analyst

• Lead business and technical architectural decision-making for critical business processes and systems, ensuring scalable and sustainable solutions.
• Lead strategic initiatives to revamp and improve the end-to-end user experience for internal and external stakeholders.
• Serve as a product-owner-style partner, eliciting business-level requirements, articulating system vision with wireframes, process diagrams, etc.
• Collaborate with cross-functional teams to identify, design, and implement technology solutions that support business strategy.
• Analyze business processes to identify opportunities for strategic improvements and operational efficiency.
• Develop and maintain documentation for systems architecture, workflows, and design decisions for both technical and business audiences.
• Coordinate with vendors and internal technology teams to ensure alignment on system functionality, enhancements, and support.
• Apply data analysis and metrics to inform strategic decisions, measure impact, and drive continuous improvement.
• Communicate effectively with stakeholders, leveraging meetings, documentation, and digital collaboration tools.
• Lead other initiatives and strategic projects as assigned.

• 3-5 years of experience as a business analyst, preferably in healthcare, insurance, digital health, employer benefits, and other related industries.
• Experience with software integration, system integration, and technologies including SQL queries, APIs, sFTP, etc.
• Strong design and user experience skills, with proficiency in tools such as Figma, Balsamiq, or similar for creating wireframes, mockups, and process flows.
• Solid conceptual thinking and analytical skills with the ability to provide resolution to problems of moderate complexity.
• Creative curiosity and pragmatic innovation; understand current state and envision a path of improvement.
• Experience with Jira and Zendesk is a plus.
• Experience with JavaScript or other scripting languages is a plus.

Pay range: $75K - $85K

• Competitive annual salary
• 100% company-paid comprehensive health, vision & dental insurance for you and your dependents
• Supplemental Life, AD&D and Short-Term Disability coverage options
• Discretionary time off
• Opportunity for rapid career progression
• Relocation assistance (if relocation is required)
• 3 months of paid parental leave and flexible return to work policy (after 12 months of employment)
• Work-from-home stipend for remote employees
• 401(k) account