Director, Commercial Operations

• Partner with senior leaders to define and optimize the full commercial lifecycle—including sales process design, lead qualification, pipeline development, contracting, implementation, member marketing campaigns and renewals.
• Act as a trusted advisor to executive leadership, supporting key initiatives through strategic planning, data analysis, and disciplined execution.
• Collaborate with Sales, Marketing, Client Development, and Analytics teams to develop performance dashboards that inform both day-to-day decisions and long-range planning.
• Lead the design, implementation, and ongoing optimization of Salesforce and associated tools to support scalable, efficient workflows across Sales, Marketing, and Client Development.
• Translate complex go-to-market workflows into clear system architecture and data flows.
• Lead training and onboarding for new team members on tools, processes, and reporting systems.
• Develop and maintain dashboards, reporting tools, and KPIs to monitor performance and drive accountability across commercial functions.
• Support dynamic pipeline management, forecasting, and territory planning through high-quality, actionable data.
• Synthesize complex data sets—e.g., funnel conversion, client performance, implementation progress—into insights that guide strategic and operational decisions.

• 6+ years of experience in commercial operations, business operations, strategy, or similar roles.
• Demonstrated success building and scaling commercial systems and processes in a growth-stage B2B or B2B2C company, preferably in healthcare, insurance, or another regulated environment.
• Deep familiarity with Salesforce. Experience with tools such as Outreach, ZoomInfo, Gong, or Marketo/Pardot is a plus.
• Strong analytical mindset with the ability to translate data into business insights and operational improvements.
• Proven ability to manage cross-functional projects from strategy through execution.
• Excellent communication and stakeholder management skills, with the ability to work effectively across senior leadership and operational teams.

Pay range: $145K - $175K

• Bonus
• Benefits