Director, Revenue Cycle Management

• Own the end-to-end collections process: develop, maintain, and be held accountable for high-accuracy collections forecasts, ensuring senior leadership has clear visibility into cash flow.
• Build and enforce a high-discipline collections engine from the ground up, including standardizing recovery cadences and eliminating revenue leakage points.
• Identify bottlenecks and design/implement workflows that aggressively reduce denials and shorten the AR lifecycle.
• Strategically partner with the growth teams during contract negotiation to set up clients for success.
• Serve as the ultimate 'closer' for complex billing disputes, resolving systemic payment issues and negotiating favorable settlements.
• Act as the primary point of escalation for clients, translating complex billing hurdles into clear, actionable updates, building trust through transparency and results.
• Partner with Finance, Legal, and Ops to ensure billing strategies align with company growth.
• Drive the team’s KPIs, tracking recovery rates and payer behavior.
• Lead the team managing end-to-end customer billing processes and ensuring seamless billing communications.

• 8+ years of expertise in revenue cycle management, with 2-3 years of management experience.
• Exceptional negotiation and conflict-resolution skills, experience resolving payment issues with health plan partners.
• Deep expertise with CMS regulations and commercial payer behaviors.
• Experience with different EMR and RCM softwares, system migration experience a plus.
• Proven ability to enhance systems and processes for improved claims collections and data visibility.

Pay range: $150K - $170K