Sr. Director of Fulfillment Systems & Operations Strategy

• Own the end-to-end strategy and configuration of core fulfillment systems: WMS, OMS, labor management, scanning tools, and automation integrations
• Translate operational needs into scalable workflows, logic rules, and system automations
• Collaborate with Product & Engineering to define systems roadmap, vendor selection, and custom tool development
• Oversee testing, deployment, and training for new system features across FCs and 3PLs
• Lead onboarding of new FCs into the fulfillment systems ecosystem
• Drive consistency across company-owned and 3PL sites through system standardization and SOPs
• Develop tooling and standards for slotting, labeling, pick-pack, packaging, and staging workflows
• Ensure system stability, uptime, and SLA performance across all fulfillment tools and processes
• Develop and implement a comprehensive inventory strategy that aligns with the company's financial goals
• Acts as a liaison between various departments, including purchasing, warehousing, sales, and finance
• Evaluate and implement new technologies and best practices to improve inventory efficiency
• Lead packaging execution across fulfillment centers, ensuring efficient materials flow and system integration
• Collaborate with Product, Supply Chain and Sourcing to implement packaging innovations and process improvements
• Optimize packaging for efficiency, safety, sustainability, and customer experience
• Champion a culture of continuous improvement across fulfillment operations and systems
• Identify and implement process enhancements using data, root cause analysis, and lean practices
• Develop and track KPIs around system uptime, labor productivity, inventory health, packaging throughput, and food safety performance
• Partner with analytics and ops teams to ensure visibility and actionability of performance data
• Build and manage a high-performing team across fulfillment systems, inventory, packaging, and continuous improvement
• Provide coaching, career development, and cross-functional collaboration for technical and operational team members
• Lead sprint planning and execution reviews with Product, Tech, and Ops stakeholders

• 8–12+ years of experience in fulfillment, supply chain systems, operations excellence, or related roles
• Experience with NetSuite, JIRA and Confluence
• Experience managing projects at scale
• Proven leadership across multiple domains: fulfillment systems (WMS/OMS), inventory, packaging, and CI
• Strong cross-functional communicator with experience aligning tech and operations teams
• Expertise in methodologies such as Lean and Six Sigma to streamline processes, eliminate waste, and increase productivity
• Bachelor's degree in business administration, operations management, or a related field
• Systems thinker with high attention to detail, execution, and scalability

Pay range: $200K - $225K

• Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!
• Equity
• Unlimited vacation policy
• Universal paid parental leave
• Monthly Hungryroot credit for delicious, healthy groceries
• Comprehensive health, vision, dental, and life insurance
• 401k with Company Match
• A work from home stipend to support your initial home-office setup