Systems Operations Analyst

• Monitor fulfillment systems, integrations, and site requests during evening hours
• Investigate stuck or failed orders, inventory mismatches, and shipping issues using SQL, logs, and AI-assisted tools
• Use AI-assisted coding (Claude, Cursor) to read and understand our Python/Django code, make small fixes, and build scripts and automation
• Escalate complex issues to the Sr. Manager of Fulfillment Systems with a clear summary: what happened, impact, what you’ve tried, and recommended next steps
• Document fixes and improve runbooks so repeat issues get solved faster
• Support building new features, reporting, and process improvements during the day

• Bachelor’s degree (industrial engineering, computer science, supply chain, etc)
• Exposure to fulfillment, warehouse, or supply chain operations (internships, co-ops, coursework, and WMS/OMS experience all count)
• Hands-on use of AI-assisted coding tools (Claude, Cursor, Copilot), and the judgment to review, understand, and verify the code they produce
• Working knowledge of SQL
• Basic familiarity with Python
• Strong troubleshooting and critical-thinking skills
• Clear written and verbal communication
• A willingness to learn, an open mind, and the ambition to grow

Pay range: $70K - $90K

• Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!
• Equity
• Unlimited vacation policy
• Universal paid parental leave
• Monthly Hungryroot credit for delicious, healthy groceries
• Comprehensive health, vision, dental, and life insurance
• 401k with Company Match
• A work from home stipend to support your initial home-office setup